Shipping:

1. Currently, we are accepting orders only from Delhi-NCR, and we take all necessary measures in delivering your orders to you.

2. We do not offer Cash on Delivery and hence all the orders pre-paid. 

3. Orders are shipped maximum within 72 hours. Please check product pages for correct shipping times.

4. A communication will be established about the order has been placed, via email/WhatsApp/SMS, that can be used to check for updates on order delivery.

 

Cancellations:

1. You may request an order alteration or cancellation, any time before we dispatch your item. Since every one of our cookies is custom-made for you once you place an order, unfortunately, we are unable to cancel or issue a refund once the package has left our facility.

 

Return:

In the rare event, something goes wrong, here is our return policy:

1. We accept returns only if you have received a damaged product or a wrong product has been shipped out to you

2. You will have to email us at letsqaaffi@gmail.com within 24 hours of receiving the wrong/damaged product

3. Our team will receive and review your return request. Upon approval, we will arrange for a reverse pickup at a time mutually agreed upon with you

4. We will initiate the refund after we receive the item and it has gone through the necessary quality checks

5. Our objective is to handle all returns within a week. If you have any inquiries regarding your return, please don't hesitate to contact us at letsqaaffi@gmail.com

6. The acceptance of all returns is determined at the discretion of Qaaffi, but we are a friendly and courteous team of individuals

7. The expenses for shipping are non-refundable. If you are entitled to a refund, the amount equivalent to the return shipping cost will be subtracted from the refund value

 

P.S.: Kindly review the phone number, address, and pin code thoroughly while placing your order. In case of returned orders resulting from incorrect Shipping Details, reshipping will be arranged with an additional fee of ₹ 120 per box.